Operating LiftOperations, systems and growth for owner-run companies

Ways to start

One Fix

You already know which job is eating your week. We rebuild that one workflow and hand it back running in 10 business days, with a log you can read and a runbook your people can follow.

Book One FixWe scope it on a 30-minute call. The 10 days start once we have access to your systems.

What a fix looks like

Document intake

Emailed PDFs, portal downloads and scanned forms, read and posted without anyone keying them.

Data pipelines

The nightly pull, the weekly report and the list somebody builds every Monday, run on a schedule and logged.

System-to-system sync

The CRM, the accounting system and the spreadsheet that don't talk to each other, connected, with one source of truth.

Agent-assisted steps

Judgment calls that used to need a person, routed to one only when they actually do.

Everything ships with logging you can read and a runbook a new hire could follow.

How the 10 days go

The call

Thirty minutes. We agree the workflow, what “running” means for it, and the fee.

Days 1–2

We sit with the person who does the work now and map every step, including the exceptions.

Days 3–8

We build it, with your people checking each step against real cases.

Days 9–10

It runs alongside the old way, then replaces it. You get the runbook and a walk-through.

The next 30 days

If anything breaks, we fix it.

The fee and the guarantee

  • $7.5K–$12K, fixed before we start. Half up front, half when it's running.
  • If it isn't running by day 10, the final payment drops by a quarter, and we still finish it.

When we'll say no

Some jobs cost less than the fix. If the call shows yours is one of them, we'll say so before you pay anything.

After the first one

Most companies have more than one job like this. We can price the next ones the same way, or run the Verdict to rank the rest.

Fixes like this, running now

80 hrs/weekredirected in collections, across 5,000+ open invoicesA specialty finance company · 5,000+ open invoices. Built first for a company our founder runs. That's why we knew what to build.Read the case study: The collectors stopped chasing everyone.
16,000 calls a monthat a 16% connect rate, with the same three repsIn-house outbound sales · specialty finance. Built first for a company our founder runs. That's why we knew what to build.Read the case study: Sixteen thousand calls a month, same three reps.
120,000 accountsscreened in a single run, ongoing and arm's-lengthOne of the largest utility cost recovery firms in New York · ongoing. A client engagement.Read the case study: A hundred and twenty thousand accounts before the deadline.

Name the job. We'll have it running in ten business days.

Book One FixHalf up front, half when it's running.